Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Standard shipping takes 7-14 business days across the USA. Most orders arrive within 10 days. You'll receive a tracking number by email as soon as your order ships.

Do you ship to all US states?

Yes — we ship to all 50 US states including Alaska and Hawaii. Free standard shipping on all orders over $50.

How much does shipping cost?

Free shipping on all orders $50 and over. Orders under $50 have a flat shipping rate calculated at checkout based on your location.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email. You can track your package directly on the carrier's website.

Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, contact us within 30 days of delivery and we'll arrange a return or exchange.

How do I start a return?

Contact us through our contact page with your order number and reason for return. We'll respond within 24 hours with return instructions.

Do I pay for return shipping?

For defective or incorrect items, we cover return shipping. For change-of-mind returns, the customer covers return shipping costs.

Products & Quality

Are your products safe for pets?

Yes. Every product in our catalog is vetted for pet safety before listing. We don't carry products with toxic materials, sharp edges that aren't by design, or choking hazards for standard use cases.

Are the products in the photos exactly what I'll receive?

Yes — we use accurate product photos. Slight color variations may occur due to different screen settings, but the product itself matches what's shown.

What sizes are available?

Size options vary by product and are shown on each product page. If you need help choosing the right size (especially for collars and harnesses), see our complete sizing guide.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for installments.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. After that, the order has typically already been processed for fulfillment. Contact us immediately through our contact page if you need to make changes.

Is my payment information secure?

Yes. Our store uses industry-standard SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms. We never store your full payment details.